Flat Rate Services

Below is a list of the most common maintenance requests for which we offer flat rate service that would not be included in the Basic Maintenance Plan, but are available to you at a discount if you purchased the Basic Maintenance Plan. 

Pricing

What GoDaddy Charges: $49.99 per task
(sold as part of a monthly package with credits that expire unused in 30 days)

GoMarcMan without membership: $30 per task as needed
GoMarcMan with membership: $22 per task as needed

It’s impossible to compile a fully comprehensive list of individual tasks/services - there will be other tasks not mentioned here that may come up that will fall under this category of flat rate service. All other maintenance and development work is billed at an industry low $40 hour. Please see separate list for examples of Tasks/Services available at billable hour rate.

IMPORTANT: Each task listed below is $22/$30, however, the nature of a request or issue could require combining multiple tasks, and therefore require an additional fee.

Applications

Please note: Each task in the chart links to a corresponding page from the GoDaddy Help catalog which explains for you not only the scope of the task, but instructions for how to address the issue yourself, should you be so inclined.

Troubleshoot and fix theme errors in WordPress This service includes:

  • Enable logs and/or WordPress debug mode to diagnose the issue
  • Attempt to resolve the issue if the website or logs reveal a theme related error
Troubleshoot and fix WordPress plugin errors This service includes:

  • Enable logs and/or WordPress debug mode to diagnose the issue.
  • Attempt to resolve the issue if the website or logs reveal a plugin or widget related error.
Troubleshoot and fix WordPress contact form errors This service includes:

  • Troubleshoot and fix issues for 1 contact form
  • Configure the proper mail settings in a contact form
  • Ensure the proper short code has been placed on your contact page
Fix WordPress database connection strings This service includes:

  • Update database connection information in WordPress configuration
    • Reconnect a WordPress database and files
Unable to log in to WordPress This service includes:

  • Troubleshoot issues preventing a login to the WP Admin dashboard
  • Fix login issues. Examples:
    • Update a user's email address, so a password reset is possible
    • Correct an admin user's privileges
    • Create a new Admin user
    • Reset failed login attempts
    • Disable plugins preventing login
    • Remove unwanted users
    • Replace missing wp_users database table
Troubleshoot and fix WordPress image issues This service includes:

  • Troubleshoot and fix issues preventing images and thumbnails from properly displaying
  • The missing images must be provided, or already be uploaded on the hosting account
Troubleshoot and fix a media upload error in WordPress This service includes:

  • Diagnose and fix errors when uploading media within WordPress Dashboard
  • Diagnose and fix issues preventing media from properly displaying in the WordPress library
Troubleshoot and fix 404 error, broken links, or redirect issues This service includes:

  • Run a scan to identify broken links.
  • Attempt to fix the root cause of broken internal links.
  • Unlink and list external broken links (if any).
Troubleshoot and fix WordPress core file errors This service includes:

  • Troubleshoot issues related to the WordPress Core files
  • Fix Core file issues. Examples:
    • Correct failed WordPress version updates
    • Replace WordPress core files
Troubleshoot and fix a WordPress White Screen of Death This service includes:

  • Troubleshoot and fix a WordPress site that resolves to a blank white page
Troubleshoot and fix a WordPress internal server error This service includes:

  • Troubleshoot and fix a WordPress site that resolves to a 500 Internal Server Error

Appearance

Please note: Each task in the chart links to a corresponding page from the GoDaddy Help catalog which explains for you not only the scope of the task, but instructions for how to address the issue yourself, should you be so inclined.

Customize a theme in WordPress This service includes:
Each modification along with 1 revision will consume 1 credit.

  • Fix text formatting/alignment
  • Update text (phone number, address, company name, etc)
  • Swap images
  • Add plugin shortcode or google analytics tracking ID to a page
  • Modify 1 of the following for a theme:
    • Header
    • Sidebar
    • CSS
    • Background
    • Menu
Change a page element in WordPress This service includes:
Each modification along with 1 revision will consume 1 credit.

  • Add, remove or replace text, a picture or a link
  • Add, remove or replace social media icons
  • Add, remove or replace a newsletter opt-in
  • Add or remove an author box to the blog posts
Add a favicon to your WordPress site This service includes:

  • Add a Favicon using the provided image
  • Convert image to proper format

Reporting

Please note: Each task in the chart links to a corresponding page from the GoDaddy Help catalog which explains for you not only the scope of the task, but instructions for how to address the issue yourself, should you be so inclined.

Check Google indexing This service includes:

  • **Check for and report on the following for 1 site:
    • Confirm WordPress is not blocking search engines from crawling the site
    • URL Canonicalization
    • Appropriate title pixel length
    • Appropriate description length test
    • Sitemap
    • Robots.txt file
    • Home page image descriptions
Performance report for WordPress This service includes:

  • Check for and report on the following:
    • Website load time
    • Number of active and inactive plugins and details about any problematic/conflicting plugins
    • Site size
    • Number of external scripts
    • PHP 7 Compatibility of plugins and themes

Whenever possible, we will recommend follow-up services to help improve performance

Optimization

Please note: Each task in the chart links to a corresponding page from the GoDaddy Help catalog which explains for you not only the scope of the task, but instructions for how to address the issue yourself, should you be so inclined.

Optimize WordPress database This service includes:

  • Optimize a WordPress database by removing gaps in the data to reduce its size and potentially speed up the site
Optimize images in WordPress This service includes:

  • Reduce the load time of a site by reducing the size of images without affecting their quality
Preventing WordPress comment spam Choose 1 of the following tasks:

  • Install comment spam prevention plugin.
    • Add a CAPTCHA
    • If you do not have one in mind we will install Akismet
  • Modify discussion settings
    • Examples:
      • Add requested items to comment blocklist
      • Disable comments for the entire site
      • Disable trackbacks for the entire site
      • Disable comments on old posts
      • Limit number of links in comments
  • Remove all comments, either active or pending upon request
  • Disable comments or trackback on individual pages (up to 5)
  • Disable external comment requests
Remove bulk comments in WordPress Choose one of the following:

  • Remove all comments
  • Remove all comments from a specific user
  • Remove all comments by unregistered users
  • Remove all comments before a certain date

Maintenance

Please note: Each task in the chart links to a corresponding page from the GoDaddy Help catalog which explains for you not only the scope of the task, but instructions for how to address the issue yourself, should you be so inclined.

Install or activate a theme in WordPress Request 1 of the following tasks:

  • Install and activate 1 theme from the WordPress catalog
  • Install and activate 1 custom theme
  • Install and activate 1 purchased theme
  • Remove unwanted themes
Update a theme in WordPress Request 1 of the following tasks:

  • Update any number of installed themes to the current live release of the theme(s) using the WordPress Dashboard.
    • If none are specified, we will update the currently active theme.
  • Manually update one theme.
    • Example: A new version of a custom theme, which you provide to us.
Install or activate a plugin in WordPress Choose 1 of the following tasks:

  • Install and activate 1 plugin from the WordPress catalog
  • Install and activate 1 custom plugin
  • Install and activate 1 purchased plugin
  • Remove unwanted plugins
Update a WordPress plugin Choose 1 of the following tasks:

  • Update any number of installed plugin(s) to the current live release using WordPress Dashboard
    • You must specify which plugin(s) to update.
  • Manually update 1 plugin
    • Example: A new version of a custom plugin, which you provide to us
Update WordPress to a new version This service includes:

  • Update WordPress to the latest available stable version
    • This service cannot be performed on Managed WordPress hosting
Improve WordPress security Choose 1 of the following tasks:

  • Install and set up the Sucuri plugin, and configure the following:
    • Automatically update WordPress to the latest version
    • Make the WordPress version private
    • Remove WordPress readme file
    • Limit login attempts
    • Disable theme and plugin editing in WordPress
    • Block PHP files in wp-content, wp-includes, and uploads directories
  • Disable directory indexing and remote posting
    • Disable directory browsing
    • Disable xml-rpc

Management

Please note: Each task in the chart links to a corresponding page from the GoDaddy Help catalog which explains for you not only the scope of the task, but instructions for how to address the issue yourself, should you be so inclined.

Set up WordPress redirects Choose 1 of the following tasks:

  • Redirect from HTTP to HTTPS
  • Custom Redirect(s)
    • You must specify which redirect(s) are needed (up to 5)
WordPress config file changes Choose 1 of the following tasks:

  • Enable a specified PHP module installed on the Hosting (up to 5)
  • Modify the value of a PHP setting (up to 5)
    • Change upload limit for a WordPress site (PHP setting)
    • Change memory limits to reduce timeouts (PHP setting)
  • Enable or disable debug mode
  • Disable wp_cache
  • Generate WordPress configuration file Authentication Keys
  • Remove the FTP prompt when installing or updating a plugin

A php.ini, web.config, or .htaccess file will be edited or created based on the request.

Update, activate or reset WordPress permalinks Choose 1 of the following:

  • Update WordPress permalinks to any of the predefined styles or a custom style
  • Diagnose and attempt to fix any permalinks related errors, such as a 404 'Page not found' error.

A web.config or .htaccess file will be edited or created based on the request.

Set up Google Analytics This service includes:

  • Link a Google Analytics to a WordPress site.
Install a comment system in WordPress This services includes:

  • Install the Disqus comment system plugin, or your preferred plugin
  • Instructions provided to import comments from standard WordPress system
Unzip a zip file This service includes:

  • Unzip a .zip file to a specified folder on the hosting account
Import or export WordPress database Choose 1 of the following:

  • Import 1 WordPress database from a backup (.sql file) to the specified database
  • Export 1 WordPress database, and place the file into the hosting account
Move or Copy WordPress files to another folder This service includes:

  • Move WordPress files to another folder
    • We will update the site and home URLs to match the new location
  • We will update the site and home URLs to match the new location
    • Additional services may be required to create a functional copy of your site
Install WordPress This service includes:

  • Installing the latest version of WordPress to a designated domain and folder on a hosting account or server with a control panel.
Create and activate a child theme in WordPress This service includes:

  • Create and activate a child theme
Database find and replace This service includes:

  • Update up to 5 of the following for a WordPress site:
    • Domain
    • Database table prefixes
    • Replace other information
      • "Information" Example: Update the company name, phone number, etc, across all pages and posts
Change the domain in WordPress This service includes:

  • Update the domain in WordPress
  • Search/Replace of old domain with new domain to ensure functionality